Ongoing Support Packages
Ongoing monitoring, maintenance and planned support under one clear arrangement
Bring suitable alarm monitoring, intruder servicing, CCTV maintenance, planned visits and selected fire-alarm support under one clear arrangement with consolidated dates and one point of contact.
What is included
A clear annual service scope
- ✓ Agreed intruder alarm servicing
- ✓ Agreed professional alarm monitoring
- ✓ Agreed CCTV maintenance
- ✓ Fire alarm servicing where appropriate and confirmed
- ✓ Planned service visits
- ✓ Consolidated service and renewal dates where practical
- ✓ One point of contact
- ✓ Clear inclusions, exclusions and remedial quotations
Suitable systems
New installations, traditional systems and suitable takeovers
NOX supports new Ajax and professional systems alongside suitable traditional wired, wireless, hybrid, analogue and networked equipment.
- ✓ Homes with alarm and CCTV
- ✓ Landlords and property managers
- ✓ Retail and hospitality
- ✓ Offices
- ✓ Commercial and industrial premises
- ✓ Multi-site customers wanting coordinated support
How the plan works
From system review to annual renewal
Review the systems
We confirm the alarm, CCTV, monitoring compatibility and current system condition.
Confirm the package
The included services, exclusions, renewal price and any initial takeover work are stated in writing.
Activate and service
Monitoring and maintenance are set up and the annual service schedule is confirmed.
Annual review
Systems, contacts and future support requirements can be reviewed at renewal.
The value
Keep systems healthy and support easier to manage
One point of contact
The package reduces separate renewal dates and fragmented support across the agreed security systems.
Clear boundaries
Replacement parts, repairs and specialist services remain excluded unless the written agreement specifically includes them.
Commercial and multi-site support
Commercial arrangements are tailored around system size, camera count, monitoring, fire-service requirements, access and the number of premises.
Pricing factors
What affects the service or maintenance cost
The cost reflects the system, site and visit requirements confirmed before work is agreed.
- ✓ Systems included in the plan
- ✓ Alarm monitoring compatibility
- ✓ Alarm device and CCTV camera quantities
- ✓ Site access and number of properties
- ✓ Initial takeover or remedial work
- ✓ Agreed service frequency and exclusions
Continued support
Installed by NOX. Supported by NOX.
Installation is the start of the system lifecycle. Monitoring, maintenance, fault support and future changes can remain connected to the original design.
Monitoring
Professional oversight and agreed escalation when the property is unattended.
Maintenance
Planned inspections, testing, cleaning and system-health checks.
Priority Support
A straightforward contact route for faults, changes and future upgrades.
One Provider
Fire, CCTV, intruder and emergency-lighting support coordinated through one local point of contact.
Related services
Complete the system
Choose the next service that strengthens the same system, site or maintenance plan.
Integrated Site Security
Plan fire, CCTV, intruder and continued support as one commercial strategy.
View serviceMulti-Site Security
Standardise systems, permissions, maintenance and reporting across several premises.
View serviceFire Compliance Packages
Coordinate agreed fire-safety services and annual dates.
View serviceSystem Takeovers
Bring suitable existing systems into a supported arrangement.
View serviceLocal services
Related maintenance, monitoring and compliance services
Find the most relevant NOX installation, servicing and takeover options across our core service area.
Helpful guides
Understand the service, takeover and renewal options
Useful questions and detailed answers linked to the system or ongoing support being considered.
Takeovers & upgradesCan an existing alarm or CCTV system be taken over?Existing equipment does not always need replacing. A proper inspection can identify what can be retained, repaired or upgraded.Maintenance & Monitoring GuidesApp alerts versus professional alarm monitoringAn app notification goes to the user. Professional monitoring sends agreed alarm events through a monitored signalling route with a defined keyholder process.Intruder Alarm GuidesHow often should an intruder alarm be serviced?A planned annual service is a sensible starting point for many intruder alarms, subject to the system, monitoring route, premises and applicable requirements.
Local coverage
Ongoing monitoring, maintenance and planned support under one clear arrangement across the NOX service area
Use the most relevant local page for area-specific services, nearby coverage and genuine NOX project experience.
DerbyshireChesterfieldLocal alarm, CCTV and fire safety support from NOX's Chesterfield base, covering homes, businesses, yards and larger multi-system sites.South YorkshireSheffieldResidential and commercial security systems across Sheffield, with particular focus on Dore, Totley, Ecclesall, Fulwood, Ranmoor and the wider South and West Sheffield area.DerbyshireDerbyshireProfessional fire and security installation, maintenance and takeovers across Derbyshire's towns, villages, rural properties and commercial sites.
A useful quotation
What to include with your enquiry
These details help NOX route the enquiry correctly and reduce unnecessary back-and-forth before a survey, service visit or quotation.
Premises and postcode
Include the building use, location, access restrictions and whether the site is occupied while work is planned.
Existing system details
Share panel, recorder or equipment photographs, approximate device quantities, known faults and available records.
Required outcome
Explain what the Ongoing Support Package needs to achieve, any insurer or compliance requirement and the preferred project timescale.
Customer reviews
Feedback about local servicing and support
“Seamless journey from start to finish! I filled in the simple form and was soon contacted by the team. They were very knowledgeable, professional and really listened to my needs. I have since had a system installed. The price was much less than I had expected and so far the aftercare has been great. I can't recommend them enough!”Jeremy BuntingSecurity System Installation
“Brilliant service from NOX. Super professional, knowledgeable, and they went out of their way to be helpful. Everything was explained clearly and in detail. The install was tidy, and the whole process was smooth from start to finish. We were thinking about getting a security system for a while and now we're so glad we went with NOX. Would 100% recommend to anyone.”Ryan HargreavesAjax Alarm System
“Really impressed with NOX Fire & Security. Isaac, Joe and James made everything super easy from start to finish — no pressure, just honest advice and a system tailored exactly to what I needed. Love how personalised it is, and being able to control my heating, washing machine and lights all from the same security app is a game changer. The lads were friendly, tidy, and took the time to show me how everything worked before they left. Feels good knowing it's all been done properly. Would definitely recommend.”Sasha BrailsfordAjax Smart Security & Automation
Common questions
Clear answers before you commit
What can an Ongoing Support Package include?
The package can combine eligible alarm servicing, professional monitoring, CCTV maintenance, planned visits and selected fire-alarm servicing where appropriate. The exact services and exclusions are confirmed in writing.
Is CCTV monitoring included?
Residential CCTV monitoring is not presented as a standard separate product. Any specialist option must be specifically confirmed in writing.
Are all repairs included?
No. Repairs, replacement equipment and parts are separate unless the agreement specifically states otherwise.
Next step
Request an Ongoing Support Quote
Tell us what system is installed, whether it is new or existing and what service history or known faults are available. We will confirm the correct inspection or quotation next step.