Privacy Policy

1. Who we are

Nox Fire & Security is a UK-based fire and security company.

For data protection purposes, Nox Fire & Security is the data controller.

2. What personal data we collect

We may collect and process the following types of personal data:

• Name
• Address
• Email address
• Telephone number
• Enquiry and quotation details
• Customer account and installation information
• Communication records (emails, calls, messages)
• Website usage data (via cookies and analytics, where consent is given)

We do not intentionally collect special category (sensitive) personal data.

3. How we collect your data

We collect personal data when you:

• Submit an enquiry or request a quote
• Contact us by phone, email, or via our website
• Become a customer
• Use our website (subject to cookie consent)

4. How we use your data

We use your personal data to:

• Respond to enquiries and provide quotations
• Deliver fire and security services
• Arrange surveys, installations, and aftercare
• Communicate with you about your enquiry or services
• Manage customer records and accounts
• Improve our website and services
• Meet legal and regulatory obligations

5. Lawful basis for processing

Under UK GDPR, we process your personal data using the following lawful bases:

• Legitimate interests – to respond to enquiries, provide services, and operate our business
• Contract – where processing is necessary to deliver services you have requested
• Legal obligation – where we are required to do so by law
• Consent – for analytics, marketing cookies, and electronic marketing where required

6. Marketing communications

We may contact you with information relating to your enquiry or services.

We will only send marketing communications where:

• You have given consent, or
• We are permitted to do so under legitimate interest rules

You can opt out of marketing at any time by contacting us using the details above.

7. Cookies and website analytics

Our website uses cookies to ensure it functions correctly and, with your permission, to analyse website usage and support advertising.

Full details are available in our Cookie Policy, which explains:

• What cookies we use
• Why we use them
• How you can manage your preferences

8. Data sharing and processors

We may share your personal data with trusted third parties where necessary, including:

• HubSpot (CRM system)
• Website analytics and advertising providers (where consent is given)
• Professional advisers (accountants, insurers)
• Legal or regulatory authorities where required

All third parties are required to handle your data securely and in accordance with data protection law.

9. Data storage and security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Data is stored securely and access is limited to authorised personnel only.

10. Data retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected
• Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

11. Your data protection rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where consent is relied upon)

To exercise any of these rights, please contact us.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, along with an updated revision date.

This Privacy Policy is intended to be clear, transparent, and easy to understand, in line with UK GDPR requirements.