Fire alarm monitoring

Fire Alarm Monitoring for Commercial Premises

NOX can connect suitable commercial fire alarm systems to professional monitoring, with the signalling route, nominated contacts and agreed escalation confirmed around the premises and maintained system.

Professional monitoring centre receiving and handling alarm signals
Fire systemsInstallation and servicingNew fire alarms, existing-system assessments and planned maintenance.
Clear recordsDefects and remedialsTesting outcomes, defects and recommended remedial work are documented clearly.
Coordinated supportEmergency lightingFire alarm and emergency-lighting work can be planned together where appropriate.
Specialist servicesCompetent partnersRisk assessments and extinguisher servicing are coordinated through competent specialists where required.
What is included

A clear annual service scope

  • ✓ Compatibility and signalling review
  • ✓ Professional monitoring setup
  • ✓ Agreed alarm-event handling
  • ✓ Keyholder and contact arrangements
  • ✓ Escalation route confirmed in writing
  • ✓ Signal testing before activation
  • ✓ Contact-detail review
  • ✓ Monitoring coordinated with planned maintenance
Suitable systems

New installations, traditional systems and suitable takeovers

NOX supports modern Ajax EN54 fire systems alongside suitable conventional, addressable and established wireless fire alarms.

  • ✓ Commercial premises
  • ✓ Retail and hospitality
  • ✓ Offices
  • ✓ Warehouses and industrial units
  • ✓ Landlords and managed property
  • ✓ Suitable multi-site portfolios
Pricing factors

What affects the service or maintenance cost

The cost reflects the system, site and visit requirements confirmed before work is agreed.

  • ✓ Fire panel and signalling compatibility
  • ✓ Premises and system risk profile
  • ✓ Number of sites
  • ✓ Required contacts and escalation
  • ✓ Existing maintenance status
  • ✓ Any enabling or remedial work
NOX installations

See the systems behind our support

David Malin Kitchens and Bedrooms premises in Sheffield protected by NOX Fire & Security
Integrated Fire & Security · Sheffield, South Yorkshire

Integrated Ajax Fire & Security for David Malin Kitchens

A coordinated Ajax EN54 fire alarm, intruder alarm and CCTV installation for David Malin Kitchens in Sheffield, with discreet black security equipment and a large office CCTV display.

Installed by NOXAjax EN54 fire alarm · Ajax intruder alarm · Commercial CCTV · Black-finish Ajax equipment · 50-inch office CCTV display
Read the project story →
NOX Fire & Security van outside an industrial scrapyard premises in Rotherham
Industrial Fire & CCTV · Rotherham, South Yorkshire

Ajax Fire Alarm & Hikvision PTZ CCTV at a Rotherham Scrapyard

Ajax fire alarm and Hikvision PTZ CCTV with monitoring for a busy Rotherham scrapyard and vehicle-parts site.

Installed by NOXAjax fire alarm · Hikvision PTZ CCTV · Commercial CCTV monitoring · Industrial yard coverage
Read the project story →
NOX Fire & Security on site at Steve Foster Cranes in Derby installing commercial CCTV
Industrial CCTV · Derby, Derbyshire

Hikvision CCTV & 24/7 monitoring for Steve Foster Cranes

Hikvision industrial CCTV with dual-lens PTZ cameras, optical zoom, ANPR and facial recognition features, supported by Farsight 24/7 monitoring.

Installed by NOXHikvision commercial CCTV · Dual-lens PTZ cameras · Optical zoom · ANPR entrance monitoring · Facial recognition functionality · Farsight 24/7 CCTV monitoring
Read the project story →
Customer reviews

Feedback about local servicing and support

★★★★★
“We had NOX Fire & Security install our commercial fire alarm system alongside an intruder alarm, and the whole experience was spot on from start to finish. Clean, professional installation, everything clearly explained, and the system is easy to manage through the app with instant alerts. The fire system is clear, reliable and easy for the team to manage without overcomplicating things. No pushy sales, no unnecessary contracts — just honest advice and proper workmanship. You can tell they care about doing things right. Highly recommend NOX for any business looking for fire or security systems in Chesterfield / Sheffield.”
Rory StirlandCommercial Fire Alarm & Intruder Alarm
★★★★★
“We recently had NOX install cameras, smoke screens, and alarms at our office and the whole experience has been spot on from start to finish. From the very first phone call with Isaac, everything felt straightforward and reassuring. He took the time to explain our options, answered all our questions, and helped design a system that made sense for our building and our budget. No pushy sales tactics at all, which was refreshing. The installation was smooth, the team were professional, and even after everything was fitted, Isaac has been on hand to help with any follow-up questions. A really great service and a company I'd happily recommend.”
Nathan De La RosaCommercial CCTV, Alarms & Smoke Screens
★★★★★
“Professional, friendly and sensible pricing. From first contact to completion the process was smooth and stress-free. The team clearly know their stuff and the system is exactly what we needed. Would have no hesitation recommending NOX to other businesses.”
Jez SCommercial CCTV
Common questions

Clear answers before you commit

What happens when the monitored fire alarm activates?

The agreed alarm signal is received through the professional monitoring route and handled using the nominated contacts and escalation procedure confirmed for the premises.

Can any existing fire alarm be monitored?

Not automatically. The panel, signalling options, system condition, records and maintenance arrangements need to be reviewed first.

Is fire-service attendance guaranteed?

No general attendance promise is made. The exact signalling and response arrangement is confirmed in writing for the specific system and premises.

How is professional monitoring different from an app alert?

An app alert depends on the user seeing and acting on a notification. Professional monitoring provides a defined signal-handling and escalation process using the agreed contacts.

Does monitoring replace fire alarm servicing?

No. Monitoring and planned servicing have different purposes and should work together where the system and premises are suitable.

Next step

Discuss Fire Alarm Monitoring

Tell us what system is installed, whether it is new or existing and what service history or known faults are available. We will confirm the correct inspection or quotation next step.

Fire MonitoringWhatsAppCall